Returns & Exchanges

At iPenStore, we want you to be completely satisfied with your writing instruments and accessories. If your purchase doesn't meet your expectations, you can return or exchange eligible items within 30 days of delivery for a full refund or store credit.

1

Review Eligibility

Ensure your item is in its original, unused condition and includes all original packaging, manuals, and ink cartridges.

2

Request Authorization

Log into your account or contact our support team to obtain a Return Merchandise Authorization (RMA) number and a prepaid shipping label.

3

Pack and Ship

Securely package your items to prevent damage during transit and attach the provided return label to the outside of the box.

4

Receive Refund

Once our warehouse inspects the returned goods, we will process your refund or exchange within 3 to 5 business days.

đź“…

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

đź’ł

Fast Refunds

5-7 business days processing